Management Team
Diwakar Menon

Diwakar has over 22 years of work experience ranging from test consulting to delivery to pre-sales. He has been the head of service delivery for key customer contracts that encompass a variety of services from AD, AM, Infrastructure Management and Business Support Services across a multiplicity of pillars like Govt, Health, Financial Markets.

He has pioneered and set up end-to-end test services across multiple lines of business, consolidating the services across the organisation.

In previous roles, he set up and oversaw the Test and Application Management competencies for a leading service integrator. The group focused on specific transformation programs to help reduce the TCO of organisations, and being able to present the same to the clients at CxO levels. Part of the initiatives were helping a major customers reduce their overall cost of operations through selective outsourcing of application development and management services, transformation programs to re-engineer applications using legacy systems onto a more strategic stack, and optimisation of the process through Business Process Reengineering. He was also responsible for growing the Testing practice from 1% to 12% of the company’s revenues in a span of 3 years.

He has also been an early proponent of quality, having worked with and then led organisations to ISO 9001:IT Certifications.

Diwakar possesses a Bachelor’s degree in Computer Engineering from Mumbai University. Prior to founding Last Mile, Diwakar has worked in global organisations like Tech Mahindra, Perot Systems (now Dell), Deutsche Software, Tata Unisys (now TCS) and CMC Ltd.
Anil Balan

Anil Balan has over 20 years of experience in the IT industry and has been the Head of an End-To-End Testing delivery unit. As a Delivery Head, Anil was responsible for managing deliveries, solutions & testing services to the customers across varied Lines Of Businesses with a focus on ensuring scale; consolidation of services; cost optimization; leveraging shared capabilities; increasing automation and through initiatives like the co-location center reducing the overall cycle time to deliver the service. His strategic leadership and business acumen has been instrumental for the growth of the delivery unit to 1000+ members, addressing customer challenges across UK, Europe, MEA and APAC.

Anil has extensive experience in dealing with clients across multiple geographies viz : Middle East, Australia, Malaysia, US and UK; handling multiple projects and assignments in areas that includes Testing, Application Software Development, ASM and Product Development.

He has also been closely involved in Quality Initiatives as a member of the Process Improvement Group, Assessment Team Member for PCMM, Functional Area Representative for two KPAs (Project Management and Software Quality Assurance) for SEI CMM assessment and Quality Audits.

Anil possesses a Masters degree in Computer Applications from the National Institute of Technology, Raipur. Prior to founding Last Mile, Anil has worked with leading multi-national service organisations like Tech Mahindra, Perot Systems (now Dell), and Sonata Software in the past.
Lakshmi Usha

Usha has over 23 years of experience in software industries with Multinational and Indian IT organizations and have worked in India as well as international locations.Her primary competencies include Testing, Solutioning& Presales, Testprocess improvement, Test project delivery management, Test Automation etc. For over last 10 years she has been engaged extensively in process definition & improvement initiatives. She has also made presentations in conferences on program management framework & processes. She has excellent capabilities in Presales and Solutioning in the Testing area and have used this expertise extensively in the roles performed at TechMahindra leading the Telecom Testing Centre of Excellence, MindTree Consulting as well as Perot Systems.

In the many roles that she took up, Usha has mentored teams on opportunity qualification, proposal pricing, effort estimation, and project and risk management. Usha has strong expertise in Testing in domains like Supply Chain Management, BFSI and Telecom. Prior to founding Last Mile, Usha has worked in global organizations like Raman Research Institute, I2 Technologies, Siemens Business Services, Perot Systems, MindTree Consulting, Tech Mahindra.
Sridhar Ranganathan

Sridhar is a serial entrepreneur with more than 21 years of experience in software and wireless technology. His first venture, Online Anywhere, was sold to Yahoo! Inc., delivering a 40-fold return for investors. He contributed in key roles at Yahoo!, first as VP of Yahoo!'s mobile data business where he ran worldwide P & L, and later, as COO of Yahoo!'s Bangalore software development center.

A senior technologist with extensive experience in searching, tagging, and creating scalable technology platforms, Sridhar thrives on using cutting edge innovation to create immense value for the masses. Sridhar has an MBA from the University of California at Berkeley. Sridhar is currently the Founder and CEO of CloodOn (, an innovative Learning Management Platform.
Jyoti Prabhu
Principal Consultant

Jyoti has over 15 years of IT work experience across domains such as Telecom, Embedded and Energy. Her professional strengths include Quality Assurance (QA), Project and Program management and People management. As a Delivery Manager, she was responsible for client interactions, resourcing, invoicing, project scheduling, quality, metrics and CSAT. She has the experience of setting up offshore Test centers and running them successfully. Under her leadership, the testing processes got streamlined, the quality of the deliverables improved significantly by improved testing processes.

Jyoti has the experience of working across geographies like Canada, USA and UK. She handled varied roles and responsibilities that include managing a large System Integration testing of real time applications, managing thousands of ISVs for compatibility testing on new OS releases and contributing to developing QA processes, templates and trainings for CMMI certifications.

She has significant experience in Quality Assurance by participating in CMMI level 5 assessments, ISO and TL-9000 audits. She has contributed as an Internal Auditor, Quality Coordinator and Training Prime for various groups within the organization. Jyoti is a certified Black Belt for Six Sigma and possess a Bachelor’s degree in Electronics Engineering from Mumbai University. Her prior experience includes working with leading IT companies like TCS and Wipro. .
Devika Ramarathnam
Principal , Learning Services

With an experience of over 15 years in Learning & Development, Devika has held responsibility for the Business Strategy, Organization Development, Design and Delivery of Leadership, Management and Professional Development Programs and L&D Operations.

A seasoned HR professional, she is extremely passionate about her L&D role in a country of diverse cultures and challenges. These challenges, part of the high growth country, drives her to make a valuable & meaningful contribution in the Learning & Development area.

In her previous roles, Devika has pioneered L&D Strategies, developed frameworks for Graduate, New-hire & Lateral On-boarding, has led Key Leadership Interventions, and is a Master Facilitator
Devika has provided thought Leadership around Strategic Consulting with Businesses on Learning Solutions, Coaching, Retention Strategies, Talent Management and Culture building among other initiatives.
People, Project & Program Management are some of the strengths she brings to the table. Additionally, Devika has also contributed in the areas of MADO (Mergers, Acquisitions, Divestitures, Outsourcing), Region Lead for On-boarding Programs, Country HR Leadership Council, Virtual Class Facilitator, Moderator and Speaker for Panel discussions.
Devika holds a Bachelors degree in Engineering and a Master’s Diploma in Business Administration and Personnel Management. Devika’s career spans across blue-chip companies like Infosys, Deutsche Software, VeriFone, Hewlett Packard and Accenture.
Veda Venkatesh
Lead Consultant

Veda has several years of IT work experience across domains such as Utilities, Real-time Systems, Films and Transportation. Her professional strengths include Quality Assurance (QA), Systems Analysis, Database design, and Project management.

Veda has worked both in India and USA for an extended period of time in companies as varied as CMC Limited and Walt Disney Company. She has handled many roles and responsibilities that include requirements gathering, technical design and team management, client interactions for user acceptance and QA responsibilities for a large real-time system. Veda possesses an MBA in Information Systems from the Indian Institute of Management Calcutta and a Bachelor’s degree in Electrical Engineering from Delhi University.
Sai Niveda
Technical Consultant

Sai has several years of work experience in Testing & QA. Her prime area of focus has been Test Automation. Her key strengths lie in being able to scope automation projects and make recommendations on how to maximise ROI on automation, the tool to use, defining best practices and designing robust frameworks that minimize maintenance. She has worked across the STLC in Telecom, Banking (Cash Management) and Healthcare domains and automated a wide variety of applications including Siebel, Mainframes, Terminal Emulators, .NET, Java and Web Applications.

Sai is also well versed with a wide array of commercial and open source Tools used in Testing such as QTP, Selenium – IDE, Webdriver, GRID, TestLink, QC, BugZilla, Eclipse, Visual Studio etc. and has conducted corporate training programs on the use of these tools. Prior to joining Last Mile, Sai worked in Tech Mahindra (India, UK) and Singtel ‘yes’ Optus (Australia). She has been a part of the Automation Centre of Excellence and was instrumental in delivering successful Test Automation POCs, co-ordinating onshore/offshore teams, test estimation & planning, test case design and facilitating Test coverage workshops to seek business/stakeholder approval on test scope.

Sai holds a Bachelors of Engineering in Electronics and Telecommunication (VTU, Karnataka, India), a Masters in Engineering Management and a Graduate Diploma in Project Management (University of Technology, Sydney).
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